Staff Training

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We passionately believe that training must make a real difference: to staff, to the organisation and ultimately to our service users or customers by:

  • Providing staff training that is tailored to meet the organisation’s needs and is delivered in accordance with legislation, best practice and policies. Our management and staff training is designed to ensure all learning styles are addressed and that delegates have the opportunity for reflection and practice
  • Working in partnership with clients, we offer a complete service from organisational training needs analysis, specific course development and delivery through to coaching, policy development/revision and consultancy. Clients are able to ‘cherry pick’ those elements of the service that they require.
  • Being open, honest and working with integrity with clients.
  • Making training fun and accessible to staff at all levels
  • Retaining a pragmatic approach. We believe that participants get the best from training when it is strongly rooted in their day-to-day work and when the trainer demonstrates an understanding of the realities of their roles.
  • While many of our clients come from within the fields of social care, health, local government and housing, we also work with organisations within the private sector.

You will find a list of standard courses which we run regularly on the right of this page. This list is not exhaustive, so if you do not see exactly what you require, please do call for a discussion as to how we may be able to help meet your needs.[/list][imageeffect image=”336″ type=”shadowreflection” width=”400″ align=”aligncenter” target=”_self”][/vc_column][vc_column width=”1/2″][list style=”arrow” color=”green-lite”]


Management Training

  • Introduction to Management
  • Managing Grievances, Disciplinaries and Investigations
  • Motivating your Team
  • Team Building
  • Supervision Skills
  • Appraisal Training
  • Equal Opportunities and Diversity for Managers
  • Managing Performance
  • Delegation and Time Management
  • Stress Management for Managers
  • Retaining Your Staff
  • Recruitment and Selection
  • Interviewing Skills
  • Conducting Risk Assessments: service users and staff
  • Improving communcation and relationships with NLP
  • Safeguarding Adults at Risk for Managers
  • Customer Care/Services for Managers
  • The Manager as a Coach
  • Advanced Recording Skills
  • Managing Change

Personal Development

  • Time Management
  • Stress Management
  • Assertiveness
  • Being a Skilled Interviewee
  • Conflict Resolution
  • Negotiation Skills
  • Giving and Receiving Feedback

Social Care Courses

  • Equality and Diversity
  • Safeguarding Adults at Risk
  • Introduction to the Mental Capacity Act
  • Boundaries and Good Practice
  • Receiving Supervision and/or Appraisals
  • Keyworking
  • Support Planning and Needs Assessment
  • Customer Care/Services Training
  • Data Protection and Confidentiality
  • Recording Skills
  • Managing and Assessing Risk
  • Improving communication and relationships with NLP